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Unable to connect to VoIP service on HTC Touch HD

General Discussion about AGEphone Mobile that doesn't belong in the categories below.

Unable to connect to VoIP service on HTC Touch HD

Postby lichung on Thu Mar 26, 2009 10:09 pm

The following is the settings of my VoIP provider:

RTP Packet Size: 0.020
Proxy: s2hkbntel.net
Use Outbound Proxy: yes
Outbound Proxy: s22.hkbntel.net
Use OB Proxy In Dialog: yes
Register Expires: 120
Use DNS SRV: no
DTMF Tx Method: InBand
Symmetric RTP: yes (if it's a SPA-3000)


============info.txt from AGEphone====================

AGEphone Mobile Settings:

AGEphone Mobile Version: 2.71
RegisterServer: s2hkbntel.net
Registered: 0
Current Server: s2hkbntel.net
User ID: 3xxxxxxxhk
User Name: HKBN
Realm: s2hkbntel.net
Authorization User ID: 3xxxxxxxhk
Proxy: s2hkbntel.net
Server Address: s22.hkbntel.net
Registrar: s22.hkbntel.net
Register Expires: 120
Session Expires: 0
ptime: 20
Symmetric Response Routing: 1
Document Root: \My Documents\My Phone Booth\
Skin File: \Program Files\AGEphone\skin.dial.480x800
Media Types: 3 0 8 101
Out Buffer Count: 3
In Buffer Count: 7
Jitter Count: 6
Direct Sound:

AGEphone Mobile Log:

03/26/2009 12:50:41 UPnP Try...
03/26/2009 12:50:44 STUN Try...
03/26/2009 12:50:47 NATTrav=Port Restricted NAT
03/26/2009 12:50:52 Socket Open Error
03/26/2009 12:50:52 Sip Daemon has been stopped.
03/26/2009 12:51:30 Sip Daemon Version 2.50
03/26/2009 12:51:30 UPnP Try...
03/26/2009 12:51:33 STUN Try...
03/26/2009 12:51:37 NATTrav=Blocked
03/26/2009 12:51:37 LocalHostAddress = 10.59.252.81:43100
03/26/2009 12:51:37 GlobalHostAddress = 10.59.252.81:43100
03/26/2009 12:51:38 [RequestSession] Create. num=1 1-0027264472622E845831@10.59.252.81
03/26/2009 12:51:38 [UserList] Reloaded
03/26/2009 12:51:48 Sip Daemon Version 2.50
03/26/2009 12:51:48 UPnP Try...
03/26/2009 12:51:51 STUN Try...
03/26/2009 12:51:54 NATTrav=Port Restricted NAT
03/26/2009 12:51:59 LocalHostAddress = 10.59.252.81:43100
03/26/2009 12:51:59 GlobalHostAddress = 217.171.129.66:58271
03/26/2009 12:51:59 [RequestSession] Create. num=1 1-002779C44844566C68E5@217.171.129.66
03/26/2009 12:52:00 [UserList] Reloaded

Hardware Information:

OEM Info: HTC Touch HD T8282
OEM ID: 5
Number of processors: 1
Processor type: 2577

System Information:

Platform Type: PocketPC
Build Number: 0000511C
Major Version: 00000005
Minor Version: 00000002
Platform ID: 00000003
Local IP:
Global IP:
HostIndex: -1
NIC: 10.59.252.81, fe80::1,


Driver Enumeration:

WAV1: \windows\wavedev.dll (666872)
WAV8: \windows\bta2dp.dll (51392)


======================log.txt from AGEphone==================

#<< Send 203.80.89.139:5060 03/26/2009 12:52:01
REGISTER sip:s22.hkbntel.net SIP/2.0
Via: SIP/2.0/UDP 217.171.129.66:58271;rport;branch=z9hG4bK5789611
Max-Forwards: 70
To: "HKBN" <sip:3xxxxxxxhk@s2hkbntel.net>
From: "HKBN" <sip:3xxxxxxxhk@s2hkbntel.net>;tag=48446E63
Call-ID: 1-002779C44844566C68E5@217.171.129.66
CSeq: 1 REGISTER
Contact: <sip:3xxxxxxxhk@217.171.129.66:58271>
Expires: 120
User-Agent: AGEET SIP Stack 2.50 ageet.com
Event: registration
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, MESSAGE, NOTIFY, REFER
Content-Length: 0


#<< Send 203.80.89.139:5060 03/26/2009 12:52:04
REGISTER sip:s22.hkbntel.net SIP/2.0
Via: SIP/2.0/UDP 217.171.129.66:58271;rport;branch=z9hG4bK5789611
Max-Forwards: 70
To: "HKBN" <sip:3xxxxxxxhk@s2hkbntel.net>
From: "HKBN" <sip:3xxxxxxxhk@s2hkbntel.net>;tag=48446E63
Call-ID: 1-002779C44844566C68E5@217.171.129.66
CSeq: 1 REGISTER
Contact: <sip:3xxxxxxxhk@217.171.129.66:58271>
Expires: 120
User-Agent: AGEET SIP Stack 2.50 ageet.com
Event: registration
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, MESSAGE, NOTIFY, REFER
Content-Length: 0


#<< Send 203.80.89.139:5060 03/26/2009 12:52:07
REGISTER sip:s22.hkbntel.net SIP/2.0
Via: SIP/2.0/UDP 217.171.129.66:58271;rport;branch=z9hG4bK5789611
Max-Forwards: 70
To: "HKBN" <sip:3xxxxxxxhk@s2hkbntel.net>
From: "HKBN" <sip:3xxxxxxxhk@s2hkbntel.net>;tag=48446E63
Call-ID: 1-002779C44844566C68E5@217.171.129.66
CSeq: 1 REGISTER
Contact: <sip:3xxxxxxxhk@217.171.129.66:58271>
Expires: 120
User-Agent: AGEET SIP Stack 2.50 ageet.com
Event: registration
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, MESSAGE, NOTIFY, REFER
Content-Length: 0
lichung
 
Posts: 2
Joined: Thu Mar 26, 2009 9:54 pm

Postby Michael on Thu Apr 02, 2009 11:14 pm

Hello lichung and welcome to the forums! This is a bit of a shot into the blue, but are you sure that

Proxy: s2hkbntel.net
Outbound Proxy: s22.hkbntel.net

shouldn't be

Proxy: s22.hkbntel.net
Outbound Proxy: s22.hkbntel.net ?

s2hkbntel.net gave me a ping error. Even if it turns out to be correct, could you try using s22.hkbntel.net for server and registrar?
You can also follow us on Twitter to stay in touch with the latest program updates!
User avatar
Michael
Site Admin
 
Posts: 195
Joined: Thu Apr 03, 2008 6:12 pm
Location: Kyoto, Japan

Postby lichung on Fri Apr 03, 2009 6:36 am

I have tried your suggestion but it doesn't work. The log files are more or less similar.

http://www.voip-info.org/wiki/view/Sipu ... gs+HKBN+2b
This is the website I obtain the settings for my VoIP. I am not sure if I have translated the right settings to AGEPhone.
lichung
 
Posts: 2
Joined: Thu Mar 26, 2009 9:54 pm

Postby Michael on Wed Apr 08, 2009 3:08 pm

I'm sorry for the late reply - let's see how to make this work! Please try

Realm / Domain / Server / Registrar: s2hkbntel.net

OR

Realm / Domain: s2hkbntel.net
Server: s21.hkbntel.net
Registrar: s2hkbntel.net

OR (unlikely)

Realm / Domain: s2hkbntel.net
Server: s2hkbntel.net
Registrar: s21.hkbntel.net

If possible, could you please attach a longer log.txt to the mail or send it to michael // ageet // com?
You can also follow us on Twitter to stay in touch with the latest program updates!
User avatar
Michael
Site Admin
 
Posts: 195
Joined: Thu Apr 03, 2008 6:12 pm
Location: Kyoto, Japan


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